Ancient Troubleshooting

Last Modified: March 11, 2025

1. Welcome

If you encounter any errors while using the Ancient Rust product, refer to the troubleshooting steps below.

2. Overlay Issues

Error: "Please launch SteelSeries moment overlay (FOR GEFORCE)"

Solution: Disable and re-enable the GeForce overlay. You can do this by going into GeForce Experience settings and toggling the overlay off and on.

Error: "Please launch SteelSeries Sonar overlay (FOR STEELSERIES)"

Solution: You need to press the SONAR bind before launching the game so that the overlay initializes correctly.

Error: "Flickering menus or black screens in the game"

Solution: 
    1. Open SteelSeries.
    2. Navigate to Settings → MOMENTS → Capture and Sound.
    3. Turn off "ALLOW MOMENTS TO CAPTURE WHILE GAMING".
    This will prevent graphical interference caused by overlay conflicts.

3. Loader & Injection Issues

Error: "The bind button does not work"

Solution: 
    1. Try reinjecting the software.
    2. If the issue persists, run the overlay as an administrator.
    3. Make sure no conflicting software (e.g., other overlays) is running.

Error: "No menu appears in the game or the loader closes immediately after opening"

Solution: Install the required library from the following link:
    Download VC Redist x64

Error: "0x296"

Solution: Reinject the software and ensure that the injection process is completed properly.

4. Network Issues

Error: "Unknown network error"

Solution:
    1. Check your internet connection and restart your router if necessary.
    2. If you are using a VPN, try disabling it and retrying the connection.
    3. Make sure your firewall or ISP is not blocking required network access.

5. Memory & Driver Issues

Error: "Failed to allocate memory/to map memory (x). Please reboot PC and try again."

Solution: 
    1. The driver was installed incorrectly. Restart your PC and try again.
    2. If using a public or internet café PC, try a different machine.
    3. If the issue persists, clean up startup programs and remove unnecessary background processes.

Error: "Failed to load dependencies (x)(-x). Make sure all antiviruses are disabled."

Solution: 
    1. Disable all antivirus and security software.
    2. Remove all anti-readers from your system.
    3. Clean up startup programs if necessary.

6. Compatibility Issues

Error: "AES instruction set is not supported"

Solution: This error means your processor does not support the AES instruction set, and there is no fix.

Error: "Please enable Intel VT-X/AMD-V in the BIOS"

Solution:
    1. Enter your BIOS setup (usually by pressing F2, DEL, or F12 at boot).
    2. Locate "Intel Virtualization Technology" or "Intel VT-X/AMD-V" or "SVM Mode."
    3. Enable the feature, save the changes, and restart your PC.

Error: "Incorrect HWID"

Solution:
    1. Open CMD as Administrator and enter the following commands one by one:
    wmic diskdrive get Caption, SerialNumber
    wmic baseboard get SerialNumber
    2. If any of these commands fail, your system configuration might be broken. Try reinstalling Windows.

7. Virtualization & RAID Issues

Error: "VMX/SVM is not supported"

Solution:
    1. Go to "Control Panel" → "Programs and Features" → "Turn Windows Features On or Off."
    2. Ensure "Virtual Machine Platform" and "Hyper-V" are disabled.
    3. Open CMD as Administrator and enter:
    bcdedit /set hypervisorlaunchtype off
    4. Restart your PC.
    
    If on Windows 11 and the issue persists, try running PowerShell as Administrator and executing:
    
    takeown /F "C:\\Windows\\System32\\hvix64.exe"
    icacls "C:\\Windows\\System32\\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
    takeown /F "C:\\Windows\\System32\\hvax64.exe"
    icacls "C:\\Windows\\System32\\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
    del "C:\\Windows\\System32\\hvix64.exe"
    del "C:\\Windows\\System32\\hvax64.exe"

Error: "Either virtual or RAID disk is present. Please revert it back to normal state."

Solution:
    1. Disable any active spoofers.
    2. Turn off RAID mode in BIOS settings.
    3. Fully reinstall Windows if necessary.

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